Shipping
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Your order will leave our warehouse and travel through a range of different shipping methods depending on size of the order. Most larger diamond paintings travel via DHL Express, smaller ones may go via courier or the local mail network.
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How long does it take to ship my order?
Shipping Times: Delivery times will vary from country to country but please allow 12- 30 Working days for most order deliveries. Due to Covid-19 across the world these shipping times may vary dramatically at times. Shipping times do not include manufacturing times for Diamond Paintings and Paint ... -
I ordered weeks ago and my order says still processing or unfullfilled.
If you have ordered weeks ago then you may have ordered a diamond painting. All our diamond paintings unless stipulated are made to order. That means the factory makes your order from scratch when you order it. It takes weeks to go through our factory. This is because it is charted individually, ... -
what do I do if my order comes crushed?
If your order comes damaged or crushed contact the shipping agent immediately to claim. In addition contact us and ensure you take photos BEFORE you open the box. This is important to claim through the shipping company. We can also help you through our warehouse achieve this if you have problems....